Refund policy | Creativecodz

Returns & Refunds policy

Creativecodz is a Website Development and Digital Marketing company. We provide professional digital services such as website design & development, SEO, social media marketing, paid ads, branding, and related digital solutions.

Since we offer service-based and milestone-based deliverables, the below policy explains our payment, cancellation, and refund terms clearly.

Milestone-Based Payments & Work Delivery

At Creativecodz, payments are collected on a milestone basis.
For each milestone, the specified scope of work will be completed and delivered as per the agreed proposal/quotation.

Each milestone payment is considered as payment for the work delivered/initiated for that phase.

Cancellation Policy

You may choose to cancel the project at any stage by informing us through a clear written communication.

To exercise your cancellation request, you must inform us of your decision by email:

📩 info.creativecodz@gmail.com

Refund Policy (No Refund on Paid Amounts)

Since Creativecodz delivers customized and milestone-based services, any amount paid at any milestone is strictly non-refundable, for any reason whatsoever.

This includes (but is not limited to):

Change of mind after payment
Project delay due to client-side reasons
Client not responding / not providing required materials
Service dissatisfaction after milestone delivery
Business closure or decision change
Any internal changes from client’s side

Once a milestone payment is made, it cannot be refunded.

Service Credit / Alternative Service Option

In certain cases, where payment has been made but the services are not utilized, the customer may opt to avail other services for the amount already paid to Creativecodz.

This can be adjusted towards alternative services such as: