Returns & Refunds policy

Creativecodz is a Website Development and Digital Marketing company. We provide professional digital services such as website design & development, SEO, social media marketing, paid ads, branding, and related digital solutions.

Since we offer service-based and milestone-based deliverables, the below policy explains our payment, cancellation, and refund terms clearly.

Milestone-Based Payments & Work Delivery

At Creativecodz, payments are collected on a milestone basis.
For each milestone, the specified scope of work will be completed and delivered as per the agreed proposal/quotation.

Each milestone payment is considered as payment for the work delivered/initiated for that phase.

Cancellation Policy

You may choose to cancel the project at any stage by informing us through a clear written communication.

To exercise your cancellation request, you must inform us of your decision by email:

📩 info.creativecodz@gmail.com

Refund Policy (No Refund on Paid Amounts)

Since Creativecodz delivers customized and milestone-based services, any amount paid at any milestone is strictly non-refundable, for any reason whatsoever.

This includes (but is not limited to):

  • Change of mind after payment

  • Project delay due to client-side reasons

  • Client not responding / not providing required materials

  • Service dissatisfaction after milestone delivery

  • Business closure or decision change

  • Any internal changes from client’s side

Once a milestone payment is made, it cannot be refunded.

Service Credit / Alternative Service Option

In certain cases, where payment has been made but the services are not utilized, the customer may opt to avail other services for the amount already paid to Creativecodz.

This can be adjusted towards alternative services such as:

  • Website upgrades

  • SEO services

  • Social media marketing

  • Graphic design

  • Content writing

  • Paid campaign setup

  • Maintenance & support services

⚠️ This option is subject to:

  • Service availability

  • Feasibility of scope adjustment

  • Mutual agreement between Creativecodz and the client

Non-Returnable / Non-Refundable Services

The following services are non-returnable and non-refundable:

  • Customized website development & design

  • Digital marketing services once initiated

  • Branding, logo design, creative works

  • SEO setup, campaign work, and consultation

  • Any service delivered as per client requirements or specifications

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us:

📩 info.creativecodz@gmail.com

Creativecodz
📍 3, Sathyapuri Street, West Mambalam, Near Duraisamy Subway, Chennai – 600033